Learning Reflections

The impact of talent management acquisitions on corporate HR strategy

2012-05-24T09:16:00.001+01:00

We’re releasing a new Insights Report today which reveals the impact on corporate customers and competing vendors of the recent billion dollar acquisitions of talent management providers SuccessFactors and Taleo, by SAP and Oracle.

The report analyses the immediate aftermath of these and other acquisitions in the talent systems market. It explores the underlying trends and drivers behind the acquisitions, the broader effects that consolidation is likely to have on the talent management market, and the impact on corporate customers and their HR systems strategy.

Rather than just discussing the SAP and Oracle acquisitions in isolation, we feel it’s important to understand what’s driving these big market changes, and most critically, what they mean for corporate customers. But these big questions haven’t really been discussed in-depth until now. The report highlights that the market changes are as much driven by the potential opportunities of Cloud computing, as they are by the importance of talent management itself. Corporate HR, talent management and learning and development teams still remain uncertain about the impact of these changes on their strategy and day to day operations, as well as their scope of choice when making purchasing or upgrade decisions.

At one of our recent roundtable events, a number of large European corporates expressed confusion and real concern about the future of the HR and talent systems market. We know that many corporates have abandoned their original vision of a single all-encompassing ERP/HRMS in favour of a best-of-breed approach for talent management, learning, and recruitment. Most attendees had reservations about the role of the ERP vendors in the talent market, and the potentially negative impact on innovation and user experience.

Historically these decisions were made at a specialist talent level within HR. But there has been a definite shift towards hybrid learning and talent platforms. However, most European corporates are still a long way from having a unified view of their talent processes. There is also little doubt that the market consolidation is already impacting corporate strategy and choices.

You can download a free copy of the report here: http://delivr.com/1gwwy

Moving beyond 70:20:10 - Reflections on the LSG Webinar

2012-05-10T14:58:00.000+01:00

What is 70:20:10?
Following my recent webinar on ‘Moving beyond 70:20:10’ for the Learning and Skills Group, I wanted to delve a bit deeper into this high profile model.

Some L&D professionals build impassioned cases around it, in a desire to support informal and social learning, whilst others view it as a dangerous over simplification.

So I wanted to reflect on its usefulness in more detail.

I’m sure if you’re reading this that you’re familiar with the concept of the 70:20:10 model but just in case, Charles Jennings provides us with a great explanation:

“About 70 per cent of organisational learning takes place on the job, through solving problems and through special assignments and other day-to-day activities. Another 20 per cent occurs through drawing on the knowledge of others in the workplace, from informal learning, from coaching and mentoring, and from support and direction from managers and colleagues. Only 10 per cent occurs through formal learning, whether classroom, workshop or, more recently, e-learning.”

Charles also provides a spectacularly good overview of the model in this video too: http://www.youtube.com/watch?v=t6WX11iqmg0

Miss-used and Abused?
Now, the model is a very useful lens to think about what Learning really means in organisations.

But as much as the model is useful, it can be abused and it’s mis-use has a number of risks:

How much does it create the expectation that you should be doing less formal training? And is it used as an excuse to reduce training headcount?
How well does it directly translate into all corporate learning contexts – all of the time
Is learning on the job an option if you need people to be proficient from day one of a new process, product or systems launch?

It can be used to assume the answer before you have even asked the question!

What are the Key Factors for the Best Learning Mix?

To prescribe learning solutions without taking into account the specific context or requirements is far from ideal. So it’s at this point I like to take a step back and think about what factors drive the best mix of learning delivery?

I asked this during the webinar session and the attendees provided their insights such as:

The needs of the business or customer
Audience profile
Learning styles of the group
Learning needs, characteristics of target group, the 'logic' of the content, culture
Practical elements such as geographical spread, audience demographics, technological constraints
The immediacy of results required by the business tends to drive the mix
Transfer of knowledge into work
Knowledge transfer vs. skills. Are you passing on information, or building skills/practices in the workplace?

This, it seems, it what really matters to learning and development professionals, more than any kind of model. It is about finding what works best for learners in a particular situation. The absolutes of 70:20:10 should never be taken as hard and fast parameters. The combinations need to flex and potentially flex considerably if they are to fit what’s really needed. And that’s why we need to retain the uniqueness of each project we support from organisation to organisation, between business units and, role by role. Project by project not all of the answers are found it 70:20:10.

CONTEXT is KING… and we surrender this to any model at our peril.

So, why is 70:20:10 important?

What is the Power of 70:20:10?

The power of the model is it helps remind us that learning is a process. That is it not bound to a single channel. It happens over time, from a variety of sources and is supported by real world experience, motivation and feedback.

What learning and development practitioners all too often deliver is a single event, whether that’s face to face, or online 70:20:10 enables us to lift our focus out from short term events out to how we support learning back in day to day working life. And that’s really important because this is where learning becomes performance. And that is what we are really all about - Performance Development.

A performance development view has to embrace a full mix of the components: workplacelearning, formal learning and collaborative learning. And using these labels are potentially much, much, much more useful that quoting 70:20:10.

If we think about learning in those terms then we can start to picture the extent to which learning is really supported in organisations. Not an ideal and in appropriate set of percentages.

Often the split of effort across organisational learning currently looks like this:

However, if we want learning to be really effective in improving performance, we need to be moving towards a more even split in our efforts, resources and investment to support ALL learning.

Only by investigating how we can address, formal, workplace and collaborative learning, for critical roles in our organisations, can we start to piece together how we should be investing in our learning approach to drive real impact.

And as we start to look in detail at the opportunities to support learning and we can start to see that the learning armoury, the wealth of tools, platforms and channels can be much more complete, than formal delivery alone.

Moving Beyond 70:20:10?

This is what I mean by ‘moving beyond 70:20:10’.

We’re starting to transcend any perceived boundaries of a model and broaden our thinking beyond merely splitting learning across formal instructor-led sessions, a bit of e-learning and a spot of performance support.

We’re thinking more about the big picture for the organisation as a whole and how we can choose from different types of learning to best support an overall vision and strategy. We start to look at our technology choices and infrastructure in a way that drives real value and makes ordinary working lives better. Not because they were trained but because they were given the support to really learn.

As one participant in the webinar put it, we can ‘develop a pick and mix approach to suit each context as one size will not fit all’. For different learning requirements we need to ask key questions such as:

What channels are appropriate in this context?
How do they add value?
What is technically feasible?

The spirit of the 70:20:10 model is incredibly useful in helping us to think about incorporating different channels in our L&D strategy. It can really help our learners by providing different learning opportunities, but ultimately it seems that context is king and we need to build some flex into how we apply 70:20:10 as we move L&D into the future.

Only by thinking about and acting to support all learning, be that workplace, formal and collaboration, will L&D really be able to really say they are driving tangible improvements in performance. Without it L&D are just another cost. And costs eventually get cut.

LSG Webinar: Moving beyond 70:20:10: Building a context-driven learning strategy

2012-04-19T15:37:00.001+01:00

One of the most popular terms used in L&D today is 70:20:10. Talk to almost any L&D leader and they will say it’s the foundation for their Learning Strategy.

But, how useful is the 70:20:10 model in really helping you build a practical learning strategy and architecture?

How do you move beyond the numbers and start to build a context-driven approach to performance development?

Based on Elearnity’s corporate research, David Perring will explore:

· The danger of absolutes and how learning context is King
· Approaches to visualising your Learning Strategy and why it's important
· Mapping your Learning Ecosystem
· Taking a role based view – matching learning architectures to learner contexts
· How to assess the real opportunities of innovations, such as Mobile Learning

If you missed David's presentation today for the Learning Skills Group, you can download the presentation deck (minus the technical difficulties) using the following URL.

http://delivr.com/1fo55

For further reading You can also download our Mobile Learning Insights paper.

http://delivr.com/1fo1p

Thanks Taleo Research: A Few Talent Experts You Should Follow

2012-04-04T17:06:00.000+01:00

Here's a very nice extract from a blog post on the Taleo Research blog called A Few Talent Experts You Should Follow. David Wilkins, Taleo's VP of Research, wrote this following attending our Symposium roundtable event in London on the 28th March.

Elearnity Symposium, David Wilson, and David Perring

For those of you in the US who haven’t heard of Elearnity, it’s time to take notice. These guys know their stuff, and they host an amazing event. Both David’s know the European market cold and they know learning – not just the technology, but the design, implementation, and strategy side as well. And they have been around this stuff for as long as or longer than me – which is saying something.

That experience brings moderation and insight. They’ve seen it all, probably tried most of it, and then settled on what’s worked – they know that new technologies usually don’t displace old ones overnight, and that the often more pertinent questions are “what new problems does a change in technology help us solve?” and “what existing problems are better solved with new technologies or new approaches?” and most importantly, “what still works just fine the way it is?” Like I said, moderation and insight. It’s a rare trait among thought leaders to evangelize new approaches in a thoughtful, balanced way, but that’s what they do, and it’s why I respect them as much as I do. They “get it” in ways that most folks don’t. Needless to say, you should follow these guys and pay attention to what they say. Even more so if any part of your company does learning in Europe since that is their home turf.

Given the above backdrop, it shouldn’t be surprising that these guys think about events differently too. Here’s how the Elearnity Symposium works: round tables at which multiple vendors and multiple talent practitioners sit. The practitioners kick off a discussion topic that they are collectively interested in discussing from a list of about 40 suggested subjects (all based on questions and insights from the Elearnity consulting practice), and the vendors then share their thoughts and perspectives. Perspectives lead to dialog and conversation, and in this exchange, buyers and practitioners get a sense for the vendors’ worldviews and directions, and vendors get a broad sense of the overall issues facing the market. 20 min per table, then the vendors switch to a new table and new set of questions. Rinse and repeat three times per session across three sessions.

After participating in just two of these sessions, I had more info and a better sense of the market than I could have gotten in multiple days’ worth of client and prospect meetings. And for the talent management practitioners, they heard more collective expertise about market trends, exemplars, and best practices than they would get in multiple days at a conference. Here are just a few of the topics that we discussed:
The trend toward “learner-centric” approaches and what they mean from a strategy and design perspective.
Planned adoption, roadblocks, strategies, and directions related to mobile learning.
Key design principles and best practices in blending formal, social, and informal learning models.
Key causes for LMS implementation failures or “failure to meet expectations.”
Platform discussions regarding the pros and cons of enterprise social platforms vs. social tools inside the LMS.
Good stuff right? What was great about this exchange was that format fostered honesty and authenticity. It was also pretty obvious which vendors knew their stuff after just one or two rounds of discussion, and which ones were just serving up talking points. It was equally obvious where the practitioners were in their adoption curve for emerging trends. If you’re based in Europe, this is definitely an event to check out next year. If not, I’d still follow the Elearnity team – David Wilson and David Perring in particular. They know their stuff, they know what matters in the trends that are happening, and they can give sage advice about how to get “there” from “here.”

Thanks David ... we appreciate the positive comments.

Here's more information on the roundtables on our website. Please contact us if you are a UK/European Enterprise-class organisation and would like to be involved in future research discussions and roundtables.

Choosing the Perfect Talent Management Solutions Partner?

2012-02-29T18:06:00.001Z

So, the dust has settled on the Learning Technologies event and no doubt attendees have gone back to the office with a bag full of leaflets to look at some time in the future. And exhibitors will have returned to their HQs with fists full of business cards to follow up. You might have just put all your leaflets straight in the bin, they might be sat buried in your in-tray, or you might even be having conversations with some of the companies you met about how you could work together.

But, how do you get from these early stages of speed dating at a show, to actually finding your ideal match?

How do find that partner who can create a sustainable, long term impact and a great working relationship that will be valued for years?

No 1- Know and Communicate Your Goals

The single most important aspect of finding the perfect partner is to really understand and communicate your business goals. The measurable and tangible business targets that you need your partner to help you achieve. The more business aligned, real and robust these are; the more business critical and visible they are; the more likely your choices will actually deliver value. It really is pivotal. If your objectives are vague, L&D centric - not focused on business returns, then even the greatest partnership and perfect partner will fail. Without a solid foundation, even the best solution will end in a whimper of disappointment…

So, you need be business driven, tangible and geared to contribute visible business value, almost immediately.

Having this clarity of (measurable) intent and communicating your goals clearly to your potential partners will be the most important thing you do.

Robust goals lead to robust solutions.

No 2 – Look for more than Functionality and Immediate Costs

So, now you know where you’re really going, you can look for your partner.

But what, makes a perfect partner?

During our recent webinar for the Learning and Skills Group, we asked two open questions about this topic. The online discussion revealed some interesting insights:

‘What makes a good learning systems partner?’

The responses included words like ‘trust’, ‘good support’, ‘flexibility’ and ‘providing a good customer experience’. These are all answers based on the approach of the learning provider, their culture and their people.

But when we then went on to ask the second question:

‘What are your key criteria when selecting a learning systems partner?’

The answers instantly changed. The focus shifted and the answers were suddenly all about the technology and the features and functionality that a system can provide. Responses included ‘integration with existing platforms’, ‘flexible reporting’, ‘regular upgrades’ and ‘simple navigation’.

And thereby hangs the tale.

When choosing a learning provider – whether it’s for a system, a tool or e-learning content – there are two pivotal factors. It’s critical to bridge the gap between the technology itself and the ability to deliver success.

Cost, preferably a view of total cost of ownership, is always a fundamental consideration of course, but other factors need to come into play as the answers to our first question demonstrate.

So, why is that so often, qualities such as user experience, support and flexibility get overlooked during the procurement process?

Some of this is driven by the procurement process itself. The professional procurement and IT approach is to find the partner who matches your needs. This is the low hanging fruit that is easy to quantify and potentially easiest to prove. If the solution has the functionality then there is a view that the rest is a matter of contacting, SLAs and supplier management.

But, that doesn’t guarantee success or deliver long term impact.

The problem is that in order to deliver long term impact, there are some really critical factors that are so much more important than a functionality list. These are the genuinely more elusive perspectives of how easy the vendors’ implementation team are to work, the ease and flexibility of solution configuration, the simplicity of administration, the scalability of their customer support to handle problems etc.

Providing insights into the breadth of understanding that is needed to make good Learning and Talent Technologies decisions is one reason we’ve created our Vendor Perspectives Reports. They help bridge this gap. They provide real, independent insights into these critical factors. So, now when you’re evaluating learning technology solutions, you’ve got a short-cut to expert insights, analysis and inside information that will help you make the right decisions. Not just in the context of your reference call contact, but across many customer scenarios.

So, whether you are at the early stages of assessing learning solutions, or re-evaluating your existing options, our advice is to begin by considering the wider factors that are critical to success, in addition to your functional specifications.

For example:

• Quality of user experience - across all system roles
• Ease of delivery & technical execution
• Enterprise flexibility & sustainability
• Service capability
• Total cost of ownership
• Access to innovation

Many of these have long term impacts. Business drivers change over time, and finding a partner who can move at the pace of your business with innovation, sustainability, ease of delivery, flexibility and with a ingrained quality user experience are some of the key factors that will mean that you’re not hunting for a new partner once the contract comes to an end.

As we’ve said many times in the past, functionality alone is never enough to drive successful partnership and valued solutions.

Finding the Perfect Partner – Your Perspectives
Whether you are a user or a supplier of learning technologies we’re keen to get your insights:

• How effective have your solution selections been?
• What goals are driving current solution searches?
• How robust are they?
• What experiences and advice would you give to others trying to choose their ideal partner?
• What are the biggest mistakes people make?
• What are your top tips?

We’d like to hear about them, post them here via the comments or on info@elearnity.com.
Or tweet me @davidperring.

Learning and Skills Group Webinar

2012-02-09T12:57:00.000Z

- Lessons in Choosing Your Ideal Learning Systems Platform and Partner

Whether its choosing an LMS or an e-learning authoring platform, organisations often spend many months researching the market and trying to select the right vendor partners.

But even the best RFP process or functional requirements document is only part of the story, and organisations often still choose products that they struggle to implement or end up replacing within a short period of time.

Based on Elearnity's corporate research, David Wilson discussed some of the key reasons why companies sometimes choose the wrong solutions or partners, and how to avoid repeating their mistakes.

What to look for in your potential vendors and how different are they anyway?
How useful is a Magic Quadrant?
Best of breed versus best fit and value for me
The key factors influencing successful outcomes
What are the bad scenarios, leading to bad choices?

If you missed the LSG webinar you can have a look at David's slide deck and get a sense of how to enrich your selection process and decision making.

http://www.elearnity.com/EKCLoad.html?load=byKey/DWIN8RAPGD

For further reading You can also download our selection and procurement ViewPoint "Functionality Is not Enough", which will also give you additional insights into how to make successful selections.

http://www.elearnity.com/EKCLoad.htm?load=ByKey/DWIN8DEF32

Get a Free Summary Perspective

2012-02-02T14:04:00.002Z

Yesterday we put our first Summary Perspectives reports up onto our website. So, you can now download them for FREE! No cost.

But, why would you want an Elearnity Perspective anyway? What are they? Why have we published them?

Well, we know how time consuming and expensive vendor research can be - we do it all the time, reviewing solutions from the key players in the learning technology market to get an unbiased insight into the solutions they provide. Elearnity’s Vendor Perspectives are the only in-depth, independent analysis of learning technologies and innovation for organisations based in the UK and EMEA.
These reports are invaluable whether you are:

Assessing your options into new approaches
Re-evaluating an existing solution
Keeping track of new suppliers and product, or
Simply re-affirming choices you’ve already made

We independently find out everything you need to know.

So now when you’re evaluating learning technology solutions, you’ve got a short-cut to expert insights, analysis and inside information that will help you make the right decisions.

If you would like to explore our Perspectives you can look at them at www.elearnity.com/perspectives.html.

Vendor Perspectives 2012

2012-01-23T20:05:00.001Z

We're pleased to announce that Elearnity is publishing its first series of Vendor Perspectives. These new reports provide the only in-depth, independent analysis of learning technology vendors with a UK/European focus.

We've been analysing and advising on learning technology solutions on the front line for over 15 years, helping organisations such as Boots UK, Lloyds Banking Group and Vodafone choose the right vendor partners and achieve real results. Recognising the diverse and often complex nature of the learning technology market, the team has created Elearnity’s Vendor Perspectives to help organisations take a short-cut to understanding the realities of different vendor solutions.

Learning Technology is a specialist market, with a wide range of vendors offering competing solutions. Telling the difference between vendors is difficult. Whether you’re brand new to the market, or already have experience, it is still difficult to get an independent expert view of which vendors you should consider, and how good they really are at delivering in a complex environment. We’ve been helping corporate clients do this for years, but wanted to make this knowledge more accessible to a wider audience and help organisations to find the best solutions faster.

So what is Vendor Perspectives?

Vendor Perspectives review solutions from key players in the learning technology market to provide an unbiased insight into the solutions they provide. The reports capture the experiences of Elearnity’s corporate research network, as well as analysis from our independent vendor briefings. This is shared using ‘5-star’ ratings and analyst commentary of 30+ different factors covering: Market Presence and Scalability, Ease of Delivery, Enterprise Flexibility, Solution Capability, Corporate and User Experience, and Cost.

Uniquely, the Vendor Perspectives are created with a UK/European not US focus. Most research that is available is dominated by input from the United States. Within the UK and Europe, this information often has limited relevance and value; it is often quite superficial, and doesn’t focus on the specific challenges faced by multi-national companies, or the local capabilities of the vendors in Europe. That’s exactly what Elearnity’s Vendor Perspectives do.

To quote one of our corporate clients, Gary Bellamy, Head of Learning Technologies at Lloyds Banking Group, ”I have worked with Elearnity for a number of years because we simply couldn’t find the same in-depth knowledge of the learning technologies market anywhere else. The team has much real-world experience of seeing how solutions work in action which I have found invaluable when separating fact from fiction in the market. Anyone involved in implementing learning or technology solutions should use the Vendor Perspectives to get an independent and instant insight into the solutions that exist in the market today.”

We’re hoping that downloading the reports will save organisations the time and expense of carrying out research themselves, and assist in the decision making process by providing real-world insights and a level of detail you won’t find anywhere else (even if we do say so ourselves!).

The first set of reports will cover core areas, with more to follow:

Learning Management Systems (LMS)
E-learning authoring systems
Bespoke e-learning contentOur Summary Perspectives will be available from 1^st February. So watch this space for updates and be the first to have a look at the very latest learning technology analysis and insight.

Also see our website for more information.

Mobile Learning - All Talk?

2011-12-14T11:20:00.007Z

What is the reality of mobile learning in corporate learning organisations?

At the start of 2011, it was widely thought that this would be the year when mobile learning, or m-learning, would reach a tipping point and become part of mainstream learning solutions.

So, surrounded by all the hype, what actually is the reality at the end of the year?

What is its role in the learning mix?

What are the key opportunities and challenges in the adoption of mobile learning technologies?

In this Insights Report we explore the realities of mobile learning in EMEA corporates; the trends, challenges and opportunities.

To download and read our free report, simply follow the link below.

http://www.elearnity.com/EKCLoad.htm?load=ByKey/DWIN8PJEHL

Providence looks to chalk up Blackboard for $1.64 Billion

2011-07-06T09:58:00.023+01:00

It is thought provoking that an e-learning company would be worth $1.64 Billion, in cash. But that's exactly what Providence Equity Partnership have valued Blackboard for, in their recent acquisition offer.

Blackboard have historically been the dominant player in the educational VLE market, although over the past year they have been losing a significant proportion of their market share to open source alternatives such as Moodle and Sakai.

So, what does this mean for EMEA based corporates?

Is this shift in ownership going to create some ripples, this side of the pond?

In the short term, not really. Blackboard isn't a name that has really been that visible in the EMEA enterprise sector. Their academic model, hasn't attracted much interest outside of the academic world in Europe.

But, looking further out, this could be a turning point for Blackboard, and could mean the start of a a sea change in the LMS market.

With the Learning Management System market-place moving increasingly towards a more holistic, talent and performance story, corporate talent networks, and collaborative work-based learning approaches; Blackboard's VLE functionality could become much more attractive, if Blackboard moves some of its focus from managing semester based education programmes to supporting the corporate learning context.

Augmented Reality and Learning

2011-05-26T17:14:00.010+01:00

Augmented Reality seems to have hit the headlines. And if you aren't sure what that is, the ever popular Rory Cellan-Jones, has just produced an article for the BBC website explaining everything.

http://www.bbc.co.uk/news/technology-13558137

If you consider this technology through the eyes of Corporate Learning the potential impacts for Employee Performance Support (EPS) and Just In Time learning are massive; even truly mind boggling; especially in a technical environment and product rich environment where the learners could even be the customer.

But, who in the e-learning world is ready to address this opportunity?

With all the fixation on mobile content being about taking more traditionally focussed push and pull traditional materials to the learner, and collaboration this is obviously an opportunity for someone to exploit.

But, to some extent for developers of this Learning Content, it also means thinking about how you manage learning content very differently from how you do today. It will mean meta-tagging, data warehousing a rich set of assets... and I can't see most e-learning developers both internally for externally being nimble enough to be thinking less about layout on the screen and nice story based interactions and more about creating a rich, contextual learning ecosystem that is triggered at point of contact.

Augmented Reality could really revolutionise the way everyone one learns... and shift the reality of everyone in L&D... particularly those who have a product or physical context, but it means rethinking what the training departments is about and how it fundamentally operates...

Goodbye Articulate......

Hello... ????? well.. who knows...

Our Learning Technologies 2011 Videos

2011-02-28T17:48:00.009Z

It's just over a month ago that we presented at the Learning Technologies Conference 2011.

In many ways it seemed like a distant memory; well that was up until Stephen Clee drew our attention to the conference videos that are now available online, and all the memories came flooding back - supported by the relevant slide deck..

Naturally, to anyone other than a complete egotist, the prospect of watching yourself back on video is about as comfortable a feeling as a queuing up for a triple root canal at your dentist.

Thankfully for the spectator tho, the videos are perfectly painless and pleasantly informative.

The Elearnity Presentations are in the links I've attached below, but the entire conference line up is available for your delectation.

The Changing Learning Technologies Landscape - David Wilson

The Key Steps to Selecting Suppliers and Systems - David Perring

The full 2011 Conference Video Archive

It's not quite Oscar material, but it's entertaining all the same.

Enjoy.

David

The Fall and Rise of Academies

2011-02-18T10:38:00.017Z

Over the past year we have seen a rise in focus on Corporate Academies.

What is interesting is that this appears to be being generated from a couple of different sources.

On the one hand it appears to be fueled by corporates wanting to provide a platform for corporate social networking, and on the other hand, they seem to have grown from "Capability" based Organisational Development (OD) strategies, where an academy provides a focus for introducing organisational competencies.

The power and opportunity of Social Media and collaborative tools is self evident. You only have to look at Neilsenwire's article on web-brands for Jan 2011 to see the comparative importance of Facebook. When combined with the impetus behind Organisational Development (OD) in HR, it looks, at face value, to be an irresistible force.

But, the history of Corporate Academies has seldom been littered with success stories. Of the academies Elearnity researched 5 years ago, none are still operating today.

So, will the power of social media and OD make things different now?

Perhaps they will, but more importantly there are lessons to be learnt by looking back. Why did they fail in the past and what do you need to do differently if you are to make Corporate Academies succeed in the future?

Our latest Viewpoint Paper called "The Fall and Raise of Academies" will provide you with some insights into our view of the critical factors that are needed to help them bloom.

Naturally, the next chapter in how Academies are growing, evolving, whithering or flourishing is still being written, so if you'd like to share your story, please get in touch.

David

Getting a Clearer Vendor Perspective

2011-02-03T14:00:00.011Z

Learning Technology is fraught with competing functionality and product views. If you wandered around the Learning Technologies 2011 Exhibition last week comparing your options it can be bewildering.

That’s why, today see's the launch of Elearnity's Vendor Perspectives programme, the creation of reports designed to help you to clarify, accelerate and de-risk your decisions in the e-learning market place.

The reports will provide independent analysis of Learning Technology solutions not only in terms of their functionality, but also their market presence, the completeness and sophistication of their offering, their level of innovation, value for money, scalability and user experience.

Uniquely, they are all taken from an EMEA perspective and appreciate the diverse corporate needs that can create. They are based on over 12 years of insight into learning technologies and the real experiences of real customers.

But most importantly, because we don’t have a vested interest in your choices, you can trust our objectivity and independence. In the past we’ve provided that insight on a one to one basis with our customers. With the range of options getting ever more complex, it’s time to provide a wider access into our perspectives.

To find out more about our programme, please have a look at our press release using the link below.

http://www.elearnity.com/EKCLoad.htm?load=ByKey/DWIN8DQE7J

#LT11UK

Trends for 2011 - What are the emerging trends in Learning technology?

2011-01-25T12:06:00.011Z

The world of learning technology has changed a lot over the last 5 years. New approaches to learning, new technologies and new supply options are fundamentally changing the choices available to organisations. So what are the main options available to organisations today, and the key decisions or trade-offs as organisations determine their future strategy for learning technology? What are the key challenges and realities in adoption of these learning technologies? In particular, what are the key trends we see from our corporate research? This ViewPoint paper supports David's presentation at the Learning Technology 2011 Conference tomorrow and gives you a flavour of what he'll be covering. You can open the report using the following link.

http://www.elearnity.com/EKCLoad.htm?load=ByKey/DWIN8DEEZF

Elearnity ViewPoints: Functionality Isn't Everything:

2011-01-25T10:43:00.021Z

The start of the year is a time of reflection. It’s also a time to start something new.

At Elearnity, that's meant us thinking about how we share our insights into the Learning Technologies market and corporate best practice. As a result we've just created a new report format, called ViewPoints. A summary view of what we see as being core trends and supporting models that will help you be more successful.

The first ViewPoint we’ve made available is a piece titled... "Functionality Isn't Everything".

Why? Tomorrow sees the launch of the Learning Technologies Conference and Exhibition for 2011. No doubt many organisations will be using it as an opportunity to do some window shopping; checking out the products and solutions that will help them take advantage of the latest functionality.

In a very timely way, this paper highlights the importance of looking beyond the corporate functionality tick list; to consider some wider, often more important perspectives.

So, if you are in the space of reviewing your learning technology options in 2011, you may want to hold these lenses up to your prospective vendors, to get a clearer view of how right they really are for you.

They may well just help you find a lasting match.

You can find the report here in our Elearnity Knowledge Centre:

http://www.elearnity.com/EKCLoad.htm?load=ByKey/DWIN8DEF32

Enjoy!

David P

Debate on Informal Learning at the Oxford Union

2010-10-08T18:05:00.005+01:00

I posted the following comments to a blog by Barry Sampson. Thought it might be of interest here too.

Although I found the debate interesting as a main participant, I also found it disappointing because in reality we didn't really have a debate about the core motion. Last year I had to improvise as much more of the content had covered what I had planned to say. This year I had a totally clear run as those for the event (maybe with the slight exception of Nancy) were arguing for formal learning not against informal learning. I crudely defined informal learning as "learning informally within work or the social processes of work" and this seems to me to be valid, whether you are a knowledge worker, a transactional worker, a student or a researcher.

In prepping for the session, I realised how strongly I felt that the issue was L&D's labelling of something that was outside their scope of visiblity or control, and then claiming it doesn't happen, or in the words of the motion has no substance. This is clearly ridiculous.

That doesn't mean that I completely believe L&D couldn't have a role to play in helping enhancing informal learning. Most work processes and tools are not good containers for learning informally. It often happens despite them, and therefore there is an opportunity to improve informal learning by enhancing work processes and tools to more explicitly focus and magnify the learning outcomes. This is therefore embedding mechanisms to enhance learning within work.

The idea that informal learning can be an incremental layer of learning activity divorced from work seems to me to be contradictory, but this seems to be the strategy being adopted by many organisations, especially when experimenting with social tools. IMHO, the more "informal learning" is separated from work processes and the social processes of work, the weaker and more artificial it gets! That's why many of these solutions end up getting limited usage and becoming redundant, especially when they duplicate functional systems that already exist are delivering value for their members.

ps. Will also post this to our blog with a link back ...

pps. I have posted the link to my mindmapped prep notes here: http://tinyurl.com/34xrwa5, in case anyone is interested. Used this with iThoughtsHD on my iPad instead of the printed copy and it worked a dream!

The challenges of deploying an LCMS

2010-10-01T16:36:00.003+01:00

I recently received a note from an organisation in the US who is deploying an LCMS solution and struggling to get much enthusiasm in adopting it. Here are some of my comments in response ...

"Very interesting to hear your comments and experiences with your LCMS roll-out. Obviously your experiences mirror some of those we saw in our research process. Since the research project, we have continued to track the progress of LCMS within our corporate clients, and provide some advisory work to some. Whilst every organisation has its own unique challenges and opportunities, many of the core issues are common to most of the organisations we've looked at:

Much of the benefit and business case for LCMS is an organisational benefit associated with managing and reusing content at a strategic level. From the developers and designers perspective, they often see the tools as limiting their creativity and options. For e-learning designers this can be a significant negative, making it hard to get them engaged and positive about the change. Some of the most effective (by scale, output and overall ROI) LCMS projects we've seen remove significant autonomy from the developer, building in highly segmented product roles and workflow to support an operating efficiency that would never be possible with hand-cranked tools and artisan designers. So a key barrier is convincing the individuals that actually the tools that embracing them and driving value from them is a positive thing, not a negative thing. Either that or change the designers ...

The other key challenge is one of L&D leadership. Whilst L&D likes to use the language of business, it is rarely a very "professional" business function. This manifests itself in many ways, including a general lack of clear business metrics relating to its key processes, outputs, quality, cost management, and business impact. (a bit sweeping but generally true unfortunately). The lack of these metrics, and the lack of business focus in the leadership of L&D, allows the artisan approach to training design and delivery to perpetuate and culturally this requires a huge shift in mindset and behaviour. The reason I mention this, is that there is often a lack of real action from L&D leadership to the need to reengineer content design and development, and the need for business-managed design processes. I assume that this need was an element (explicit or not) of your rationale for deploying an LCMS solution - in your case at a network level between your members. Whilst they may sign up to the theory of a professionally-managed content production process, in reality, they often do not follow this through with the real commitment required to force the changes at an operational level. Culturally L&D is not used to managing itself like this - it still likes "artisan" really.

Either of the above is quite challenging, both together can be fatal. Where we've seen greater success, it's typically taken a strong combination of:
* Absolutely clear leadership on what you are aiming to change with the LCMS and why this is non-negotiable - or a clear external threat that makes it blindingly obvious why the change is needed
* Clear operational metrics relating to the content design process that are visible at all levels in the learning organisation (ultimately this may be the key element as it is the one that proves the value of the change)
* A hearts, minds and fingers change process to turn key stakeholders into active advocates. This must include an influential subset of the design/development team.
* Reskilling of resources and replacement where not possible."

Not sure whether the above makes any sense, but hopefully it will align with some of your experiences. Very interested if you have related or contradictory stories to tell ...

A response to the supposed "Death of the LMS" question

2010-08-04T16:46:00.001+01:00

It seems very trendy to ask this question currently, but in my view the debate is not very objective. Market pundits often link the discussion of potential demise of LMS to the growth in interest in informal and social learning, defining the LMS as a tool that's relevant only to formal. Other big advocates of the "no LMS" world are often vendors whose vested interests lie in alternative solutions. Neither of these is to my mind a convincing argument.

So what's the reality? We do a lot of research in FTSE100 companies and similar organisations. The reality is that the major business drivers for an LMS within these companies are not just intact, they are increasing. Regulatory and compliance pressure has increased not decreased. Pressure on efficient operational processes has increased not decreased. The importance of talent and capability has increased not decreased. All of these drivers reinforce the need for coherent and automated management processes for learning, and therefore the need for an LMS.

The pressure in most corporates is actually to consolidate their LMSs, as most of them have multiple solutions in different units and geographies, and to better align the processes of the LMS to a 21st century learning model. That means more than just classroom training and click-and-turn e-learning content. The majority of our clients want to adopt informal learning, but this is an add-on, not a replacement for their formal learning. Of course some existing formal courses can get replaced by more efficient and effective informal approaches, but the majority cannot and will not.

The other argument that gets raised against the LMS is that of "tracking". The view seems to be that when a course was formal we wanted to track and report it, but if its informal we don't. If we don't want to track it, we don't need an LMS. Or at least that's the argument. Personally, I think this is rubbish. The entire Internet is tracked. Doesn't matter whether its a PDF, a youtube video, a page of html or an entry in a discussion forum, its always tracked.

The question is not one of tracking at all - its really about purpose of tracking. It is right to say that the purpose of tracking is different between an informal learning resource and a formal course. But it was different anyway between a classroom event and an e-learning module. With informal learning, the purpose of tracking is to ensure relevance, to rate its value, and to sometimes to pay for it if its someone else's IP. These patterns of relevance and value help connect informal and formal learning. After all, this a continuum or ecosystem of learning, not completely separate worlds. All of these approaches have a place together, and ultimately LMS's have to adapt to this new reality, just as they had to adapt to e-learning and virtual classrooms.

Organisations will still need their LMS and the LMS vendors aren't going away - in fact despite the mergers and acquisitions, there are still probably more LMS companies now that ever. The needs of an LMS are changing though to reflect the change nature of learning. Whilst certain vendors may want you to think otherwise, the reality is different.

2010-01-27T08:29:00.005Z

We've just announced some new research focusing on e-learning authoring strategies and tools, including the first of a series of three research papers. The first paper, titled E-learning Authoring: The Shifting Landscape analyses the the key forces driving changes to the way corporates are approaching the creation of bespoke e-learning, together with a high-level perspective of the new strategies for content authoring and new types of authoring tools. The next two papers, to be published in Q2 2010 will focus more specifically on a deeper analysis of the strategies and the tools.

http://tinyurl.com/ycjzk2p

Key learning trends 2010 - A quick response

2010-01-21T10:00:00.002Z

The following was my short response to a recent question on the the key trends in learning in 2010. Any thoughts?

- - -

Overall, Elearnity sees 2010 as a transformational year where lots of changes in 2009 become more formalised.

The biggest trend will be the reevaluation of the role and value of learning to the business. Training budgets were under a lot of pressure in 2009, with precedence given to mandatory learning that manages compliance risk but does not add real value or enhance performance. In 2010, companies will seek easier ways to automate their compliance agenda, and increasingly focus discretionary spend on enhancing the performance of the business, and building core capabilities.

Both agendas will see increased adoption of learning technology to better manage, focus, personalise and deliver key elements of the learning. Constraints on travel and subsistence budgets will continue to make virtual learning and e-learning attractive options. For many companies, these are now standard channels for learning, but many learners and trainers still lack the skills to use them effectively. More focus will need to be placed on the skills for effective virtual learning to support the growth in these channels.

SAP, Sharepoint or specialist LMS?

2009-12-03T14:14:00.004Z

The following is a response I recently posted to a question on the LSG discussion site concerning the use of SAP or Sharepoint as an LMS versus "well-known" LMS products (in the case of the question, he cited Moodle and Kallidus). Thought the response might be of interest to a broader community ...

The short answer is "depends on what you want to do with your LMS"! Or "horses for courses" as the saying goes.

In our experience, the selection of an ERP LMS solution (SAP, Oracle, PeopleSoft) tends to be driven by strategic IT issues rather than functional fit or the needs of learners or L&D. Whilst the SAP Enterprise Learning platform continues to improve in functionality, there is still a functional gap vs best of breed platforms. There is also a tendancy for ERP platforms to be positioned as "effectively free" as the organisation has already committed to the HR platform. This is highly misleading as there is typically an incremental license for the LMS (e.g. for SAP EL over and above SAP HR), and the implementation costs for the ERP LMS are typically larger than best of breed alternatives.

There is a lot of interest in portal-led learning solutions currently, and the integration of LMS functionality into Sharepoint is becoming a common question. Currently we would not consider either the SLK or Sharepoint LMS as an enterprise class option. That doesn't mean you shouldn't consider them, just that you need to be very clear they will meet your specific tactical requirements as they are unlikely to meet the common requirements of a corporate standard LMS platform. Our concern currently is that a corporates will get sucked into creating custom LMS solutions in Sharepoint; a strategy we certainly wouldn't recommend (with any portal platform).

Interestingly you then refer to well-known LMSs such as Moodle or Kallidus. Kallidus is clearly a corporate LMS that has historically been successful in mid-tier companies, and is increasingly winning business in larger enterprises as well.

Moodle is not however really an LMS. It is (in academic speak) a Virtual Learning Environment or Course Management System. We have recently completed specific research on the relevance of Moodle to the corporate market (results to hopefully be published in the new year). Whilst Moodle can provide an effective e-learning launch and track platform, it needs significant customisation or add-on functionality to fulfil the role of a corporate LMS. A number of companies (e.g. Aardpress, Kineo, Remote Learner etc.) have developed extensions to do this, but in our research through corporate Moodle adopters, we really struggled to find good examples of companies using Moodle as an enterprise LMS.

Hope this is helpful. Happy to discuss further offline if you want to email me (davidw@elearnity.com).

Regards, David.

The E-learning Debate - An Inside View

2009-10-03T12:21:00.005+01:00

On the 30th September 2009, David was a main speaker in the E-learning Debate at the Oxford Union, alongside Professor Diana Laurillard, Marc Rosenberg and others. The motion: “This house believes that the elearning of today is essential for the important skills of tomorrow”.

It's already clear from many conversations after the event, and in the days since, that this event
has really captured the imagination of many people in the UK e-learning industry. And the result on the day was very interesting: 90 for the motion, 144 against.

Here are David's thoughts on the debate itself and its implications.

SaaS Webinar - Link to Archive

2009-05-18T12:04:00.006+01:00

Here is a link to the archived webinar featuring David's discussion of the impact of SaaS on learning & talent systems research:

http://www.cornerstoneondemand.co.uk/landing/on24/files/lobby.html

(updated link)

SaaS Core Insights paper announcement

2009-05-14T14:18:00.001+01:00

Elearnity examines Software-as-a-Service impact on Learning & Talent Systems
Elearnity | Cirencester, UK

14-May-2009 » Training Press Releases » Elearnity, Europe's leading Corporate Learning Analyst, today announced its latest research on the impact of Software-as-a-Service (SaaS) on the Learning & Talent Systems market.

Software-as-a-Service (SaaS), the provision of software applications as an Internet service, has become a major force in the business applications market. This Elearnity Core Insights paper explores the growing impact of SaaS on applications for managing and delivering learning and talent processes within a corporate environment.

"Software-as-a-Service is a very relevant approach for Learning & Talent Systems and we are seeing rapid growth in its adoption in both the Enterprise and Mid-tier markets.", said David Wilson, Managing Director of Elearnity. "Our research highlights the benefits and barriers of SaaS for corporates, and explores these specifically in the context of Learning & Talent Systems."

The research paper looks at the evolution and specific drivers/barriers for SaaS Learning & Talent Systems. It also provides guidance and key questions for corporates to ask internally when considering SaaS Learning & Talent solutions, as well as a checklist of questions to ask to potential suppliers.

"The benefits of SaaS are particularly attractive in the current economic climate, but not all SaaS solutions are suitable for large complex organisations." said Wilson. "Overall, Elearnity expects SaaS to grow significantly as a proportion of the market, and pressure on vendors to offer more scalable Enterprise-class SaaS solutions."

The SaaS paper is available immediately for download from Elearnity's Knowledge Centre at www.elearnity.com along with other Elearnity research papers and presentations

Link: http://www.elearnity.com/EKCLoad.htm?load=ByKey/DWIN7RZCUJ